Contact Us

If you would like to contact us please feel free to call us toll free at 1-800-284-4386.

You may also mail us at the following address:

Cypress Bayou Casino Hotel
832 Martin Luther King Road
Charenton, LA 70523

Email compliments, concerns, inquiries, and suggestions at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please include your name and Player's Card number and we will respond in a timely manner.

Office hours for Guest Feedback are Monday through Friday from 8 a.m. to 5 p.m.  If you are unable to reach us during our office hours concerning your promotions or Club Cypress rewards please contact the Club Cypress Promotion Booth at 1-800-284-4386 ext 3213.

Need directions? Click HERE for the map.



Cypress Side:  24 / 7

Bayou Side (Formerly Shorty's):

Thursday 2:00 pm - 10:00 pm "ish"
Friday 2:00 pm - 12:00 am "ish"
Saturday 12:00 pm - 2:00 am "ish"

For restaurant hours visit the Dining section of our website.


For Win/Loss request form, please click here.

Additional information